Learning Outcomes
At the end of this course, students should be able to:
1. explain the concept of business process re-engineering;
2. describe how to improve organisational structure for efficiency and effectiveness to
maximise productivity; and
3. explain business strategies to drive improvement of processes.
Course Contents
Business Process Re-engineering (BPR) involves changes in structures and in processes within
the business environment. The entire technological, human, and organisational dimensions
may be changed in BPR. Information technology plays a major role in Business Process Reengineering as it provides office automation, it allows the business to be conducted in different
locations, provides flexibility in manufacturing, permits quicker delivery to customers and
supports rapid and paperless transactions. In general, it allows an efficient and effective
change in the manner in which work is performed. Students learn to leverage business
strategy to drive improvement, develop tools, identify problem areas, measure performance,
validate change, and create models of current and future processes in order to maximise
efficiency and productivity.
